Refund & Service Satisfaction Policy

Seasons Ventured LLC d/b/a Southern Harbor Home Services
Effective Date: August 10, 2026

At Southern Harbor Home Services, we take pride in providing professional, detailed service and want our clients to be satisfied with the work performed. Because our services involve time, labor, travel, supplies, and resources that cannot be returned once provided, the following refund and satisfaction policy applies.

No Refunds for Completed Services

All payments for services that have already been rendered are non-refundable.

Once a scheduled service has been performed, Southern Harbor Home Services does not issue full or partial refunds based on dissatisfaction with completed services.

This policy applies to residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, organization services, and other services performed by Southern Harbor Home Services.

24-Hour Satisfaction Period

If you believe an area included within the agreed scope of service was missed or was not completed to a reasonable professional standard, please contact us within 24 hours of completion of your service.

When contacting us, please provide a description of the concern and, when reasonably possible, photographs showing the area in question.

We will review the concern and determine whether it relates to work included within the originally agreed scope of service.

Complimentary Return Service

If Southern Harbor Home Services determines that an included area was missed or requires reasonable correction, we may return to the property to address the specific concern at no additional cost to the Client.

The complimentary return visit is the remedy provided for qualifying service concerns and is offered in place of a monetary refund.

The Client must provide Southern Harbor Home Services with reasonable access and an opportunity to correct the reported issue.

Complimentary return service applies only to the specific areas or tasks reported within the 24-hour satisfaction period and determined to have been included within the original service.

Concerns Reported After 24 Hours

Because homes and businesses are actively used after a service is completed, we cannot reliably determine responsibility for conditions reported after an extended period.

For this reason, concerns reported more than 24 hours after completion of service are not eligible for complimentary corrective service under this policy.

We are always happy to discuss concerns, but additional cleaning or services requested after the 24-hour period may be treated as a new service and may result in additional charges.

Items Outside the Original Scope

Complimentary corrective service does not apply to:

• Tasks or areas that were not included in the original service.

• Add-on services that were not purchased or agreed upon.

• Areas that could not be safely or reasonably accessed during the appointment.

• Conditions resulting from normal use of the property after service was completed.

• New spills, stains, dirt, pet hair, clutter, damage, or other conditions occurring after our departure.

• Permanent stains, discoloration, deterioration, damage, mineral buildup, or other conditions that cannot reasonably be corrected through normal cleaning.

• Results affected by pre-existing damage, worn materials, improperly maintained surfaces, or manufacturer limitations.

Client Opportunity to Inspect

Clients are welcome to inspect the completed work at the conclusion of the appointment when they are present.

If a concern is identified at that time, please bring it to our attention so we can make reasonable efforts to address it before leaving the property.

Prepaid Services

If a service has been prepaid but has not yet been performed, any refund eligibility will be determined according to the applicable cancellation and rescheduling policy.

This no-refund provision specifically applies to services that have already been rendered.

Contact Us

To report a service concern within the 24-hour satisfaction period, please contact:

Seasons Ventured LLC
d/b/a Southern Harbor Home Services
Moyock, North Carolina
SouthernHarborHomeServices@gmail.com

Please include your name, service address, date of service, a description of the concern, and photographs when applicable.

A Higher Standard of Service